OVERVIEWManagement Information System: Text and Cases in its 6th edition has been carefully revised to include the latest changes in technology, processes and practices of MIS. Some of these changes are within the previous chapters, while some are arranged in new chapters. Some previous chapters hav…
OVERVIEWEnterprise Resource Planning (ERP) by Alexis Leon – In print for over two decades, continues to be a one-stop reference on the subject covering Basic Concepts, Benefits and Risks, ERP Related Technology, ERP Implementation Process, ERP Deployment Models, ERP Operations and Management, E-Bu…
OVERVIEWThe second edition of ‘Business Process Reengineering’ encompasses the theoretical background as well as the conceptual framework of Business Process Reengineering. With management students being the primary audience, the book covers the strategic perspectives, models, implementation, su…
Business worldwide are enhancing shareholder value by shifting from a 'share of the market' mindset to the 'share of customer' paradigm through relationship management practices. Relationship management helps firms focus on the lifetime value of customers to enhance their relationships with profita…
