Enterprise Resource Planning
4th Edition
9353167825
·
9789353167820
© 2019 | Published: July 16, 2019
OVERVIEWEnterprise Resource Planning (ERP) by Alexis Leon – In print for over two decades, continues to be a one-stop reference on the subject covering Basic Concepts, Benefits and Risks, ERP Related Technology, ERP Implementation Process, ERP Depl…
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Preface to the Fourth Edition xvii
Preface to the First Edition xix
1. Enterprise – An Overview 1
Learning Objectives 1
Introduction 1
Business Functions and Business Processes 4
Integrated Management Information 7
The Role of the Enterprise 8
Business Modeling 10
Integrated Data Model 11
Future of ERP 12
Careers in ERP 13
Summary 14
Review Questions 15
Short Answer Questions 16
Descriptive Questions 17
Essay Questions 17
2. Business Processes 18
Learning Objectives 18
Introduction 18
Business Processes 18
Major Business Processes 20
New Business Models 30
Summary 34
Review Questions 34
Short Answer Questions 36
Descriptive Questions 37
Essay Questions 37
3. Introduction to ERP 39
Learning Objectives 39
Introduction 39
Common ERP Myths 40
A Brief History of ERP 45
Reasons for the Growth of the ERP Market 48
The Advantages of ERP 49
How ERP is Different? 50
Over-Expectations in ERP 51
Roadmap for Successful ERP Implementation 51
The Role of CIO 52
The Future of ERP Packages 52
Summary 53
Review Questions 54
Short Answer Questions 56
Descriptive Questions 56
Essay Questions 57
4. Basic ERP Concepts 58
Learning Objectives 58
Introduction 58
Will ERP Fit the Ways a Company Does Business? 59
Why is ERP Important to a Company? 59
ERP Market has Grown and will Continue to Grow 65
How Does ERP Create Value? 66
ERP Architectures 69
Summary 72
Review Questions 73
Short Answer Questions 75
Descriptive Questions 76
Essay Questions 76
5. Justifying ERP Investments 77
Learning Objectives 77
Introduction 77
Quantifiable Benefits from an ERP System 79
The Intangible Effects of ERP 82
Other Factors that Justifies ERP Investment 85
Summary 88
Review Questions 89
Short Answer Questions 90
Descriptive Questions 90
Essay Questions 91
6. Risks of ERP 92
Learning Objectives 92
Introduction 92
ERP implementation Failures 94
Hershey Foods Corporation and Whirlpool 94
Minimising Risk 95
People, Process and Technology Risks of ERP 96
People Issues 97
Process Risks 100
Technological Risks 102
Implementation Issues 103
Operation and Maintenance Issues 106
The Unique Risks of ERP Projects 106
Change Management 108
Managing Risk on ERP Projects 111
Summary 113
Review Questions 114
Short Answer Questions 116
Descriptive Questions 116
Essay Questions 117
7. Benefits of ERP 118
Learning Objectives 118
Introduction 118
Information Integration 121
Reduction of Lead Time 121
On-time Shipment 123
Reduction in Cycle Time 124
Improved Resource Utilisation 125
Better Customer Satisfaction 126
Improved Supplier Performance 126
Increased Flexibility 128
Reduced Quality Costs 129
Better Analysis and Planning Capabilities 130
Improved Information Accuracy and Decision-making Capability 130
Use of Latest Technology 132
Summary 132
Review Questions 132
Short Answer Questions 134
Descriptive Questions 134
Essay Questions 135
8. ERP and Related Technologies 136
Learning Objectives 136
Introduction 136
Business Process Reengineering 138
Business Intelligence 139
Business Analytics 140
Reasons for Business Analytics 141
E-Commerce 142
M-commerce 142
Data Warehousing 143
Data Mining 144
Online Analytical Processing 145
Product Life Cycle Management 146
Supply Chain Management 147
Customer Relationship Management 147
Geographical Information Systems 148
Intranets and Extranets 148
Advanced Technology and ERP Security 149
Technological Advancements 152
Computer Crimes 154
ERP and Security 155
Computer Security 158
Crime and Security 160
Summary 163
Review Questions 164
Short Answer Questions 164
Descriptive Questions 165
Essay Questions 166
9. ERP Marketplace and Marketplace Dynamics 167
Learning Objectives 167
Introduction 167
Market Overview 168
ERP Market Tiers 169
On-Premise, SaaS and Cloud ERP 171
SaaS, IaaS and PaaS 173
Marketplace Dynamics—On-Premise ERP 173
Marketplace Dynamics—Cloud ERP 174
Industry-wise ERP Market Share 176
ERP—The Indian Scenario 177
ERP Vendors 179
Oracle Corporation 182
Microsoft Dynamics 185
Infor 185
Epicor 187
Sage Group, PLC 188
QAD 189
3i Infotech 190
Ramco Systems 191
Summary 192
Review Questions 192
10. Business Modules of an ERP Package 193
Learning Objectives 193
Business Modules 193
Functional Modules of ERP Software 197
Financial Module 199
Manufacturing (Production) Module 208
How does Manufacturing Respond to the Customer? 211
Human Resources Management Module 218
Plant Maintenance Module 225
Materials Management Module 227
Quality Management Module 232
Marketing Module 234
Sales, Distribution and Service Module 238
Integration of ERP, Supply Chain and Customer Relationship Applications 246
Summary 248
Review Questions 250
11. ERP Implementation Basics 251
Learning Objectives 251
Introduction 251
Why ERP? 252
Technological, Operational and Business Reasons for Implementing ERP 255
Challenges to Successful ERP Implementation 257
Implementation Challenges 259
Summary 267
Review Questions 267
Short Answer Questions 268
Descriptive Questions 268
Essay Questions 269
12. ERP Implementation Life Cycle 270
Learning Objectives 270
Introduction 270
Objectives of ERP Implementation 271
Different Phases of ERP Implementation 273
Why do Many ERP Implementations Fail? 281
Summary 283
Review Questions 284
Short Answer Questions 285
Descriptive Questions 285
Essay Questions 286
13. ERP Package Selection 287
Learning Objectives 287
Introduction 288
Why Many ERP Package Implementations Fail? 289
ERP Package Evaluation and Selection 290
The Selection Process 294
ERP Packages: Make or Buy? 299
Summary 300
Review Questions 301
Descriptive Questions 301
14. Transition Strategies 303
Learning Objectives 303
Introduction 304
Transition Strategies 304
Big Bang Strategy 305
Phased Implementation 309
Parallel Implementation 310
Process Line Transition Strategy 312
Hybrid Transition Strategy 314
Choosing a Strategy 314
Summary 315
Review Questions 316
Short Answer Questions 317
Descriptive Questions 318
Essay Questions 318
15. ERP Deployment Models 320
Learning Objectives 320
Introduction 321
Traditional License or On-Premises ERP Systems 321
Cloud or Hosted ERP Systems 322
SaaS (Software-as-a-Service) or On-Demand 324
Choosing a Deployment Model 329
Review Questions 331
Short Answer Questions 332
Descriptive Questions 333
Essay Questions 333
16. ERP Implementation Process 334
Learning Objectives 334
Introduction 334
Importance of Preparation 335
Before You Leap 336
ERP Implementation Methodologies 338
Managing the Implementation 340
Organisation of the ERP Project Team 340
Implementation Strategy 340
ERP Implementation Plan 342
Risk Assessment 343
Budget 343
Cost 344
Performance Measurement 346
Problem Resolution 347
System Issues 348
ERP Implementation Methodologies by Vendors and Consulting Firms 348
ERP Implementation—The Hidden Costs 349
ERP Training and Education 352
Data Migration 354
In-house Implementation 355
Summary 358
Review Questions 359
Short Answer Questions 361
Descriptive Questions 362
Essay Questions 363
17. ERP Project Teams 365
Learning Objectives 365
Introduction 366
ERP Package Implementation 366
People Involved in the ERP Implementation 368
ERP Implementation Team 370
Composition of the Implementation Team 371
Organisation of the Implementation Team 372
How the Implementation Team Works 380
Summary 382
Review Questions 383
Short Answer Questions 384
Descriptive Questions 385
Essay Questions 387
18. Consultants, Vendors and Employees 388
Learning Objectives 388
Introduction 389
Consultants 389
Vendors 393
Employees 399
Summary 404
Review Questions 405
Short Answer Questions 406
Descriptive Questions 407
Essay Questions 408
19. Success and Failure Factors of an ERP Implementation 409
Learning Objectives 409
Introduction 409
Success Factors 410
Failure Factors 416
Summary 419
20. ERP Operation and Maintenance 420
Learning Objectives 420
Introduction 420
Post-Implementation Issues 420
Ongoing Implementation Efforts 423
Upgrading versus New Software 423
Operation and Maintenance of the ERP System 424
Operation of the ERP System 426
ERP Maintenance Phase 430
Summary 431
Review Questions 432
Short Answer Questions 432
Descriptive Questions 433
Essay Questions 434
21. Maximising the ERP System 435
Learning Objectives 435
Introduction 435
Business Analytics, Reporting and Intelligence 436
Fine-tuning the ERP System 437
Flexible Reporting and Analysis 437
Closing the Loop 438
Automatic Alerts and Actions 438
Extend the Power of ERP using Internet 439
Training and Learning 439
Summary 440
Review Questions 440Contents xv
22. ERP and E-Business 442
Learning Objectives 442
Introduction 442
ERP and E-Business 443
E-business—Supply Chain Integration 444
The E-business Process Model 444
Components of the E-business Supply Chain 446
ERP/E-Business Integration 446
Summary 449
Review Questions 449
Short Answer Questions 450
Descriptive Questions 450
Essay Questions 450
23. ERP, Internet and WWW–ERP II 451
Learning Objectives 451
Introduction 451
The Internet Explosion 452
ERP, Internet and WWW 453
ERP to ERP II – Bringing ERP to the Entire Enterprise 455
Best Practices of ERP II 458
Summary 459
Review Questions 460
Multiple Choice Question 461
Short Answer Questions 461
Descriptive Questions 462
Essay Questions 462
24. Future Directions and Trends in ERP 463
Learning Objectives 463
Introduction 464
New Markets 464
New Channels 464
Faster Implementation Methodologies 465
Easier Customisation Tools 465
Reduction in Implementation Time 465
Growth of Third Party Service Providers 466
Acquisitions and Mergers 466
Demand for International Solutions 466
Growth of SaaS and Cloud ERP Market 466
Industry-Specific Solutions 468
Mobile ERP Solutions 468
Growth of BA and BI Solutions 469
Need-based Applications 469
On-Premise ERP Will Not Die 469
Expenditures 470
Open Source ERP 470
Enterprise Application Integration 470
ERP is Starting to Embed Social Collaboration 471
RFID Scanners 471
Market Snapshot 472
ERP Revenues 473
Summary 473
Review Questions 474
Appendix: ERP Case Studies 475
Index 497
Preface to the First Edition xix
1. Enterprise – An Overview 1
Learning Objectives 1
Introduction 1
Business Functions and Business Processes 4
Integrated Management Information 7
The Role of the Enterprise 8
Business Modeling 10
Integrated Data Model 11
Future of ERP 12
Careers in ERP 13
Summary 14
Review Questions 15
Short Answer Questions 16
Descriptive Questions 17
Essay Questions 17
2. Business Processes 18
Learning Objectives 18
Introduction 18
Business Processes 18
Major Business Processes 20
New Business Models 30
Summary 34
Review Questions 34
Short Answer Questions 36
Descriptive Questions 37
Essay Questions 37
3. Introduction to ERP 39
Learning Objectives 39
Introduction 39
Common ERP Myths 40
A Brief History of ERP 45
Reasons for the Growth of the ERP Market 48
The Advantages of ERP 49
How ERP is Different? 50
Over-Expectations in ERP 51
Roadmap for Successful ERP Implementation 51
The Role of CIO 52
The Future of ERP Packages 52
Summary 53
Review Questions 54
Short Answer Questions 56
Descriptive Questions 56
Essay Questions 57
4. Basic ERP Concepts 58
Learning Objectives 58
Introduction 58
Will ERP Fit the Ways a Company Does Business? 59
Why is ERP Important to a Company? 59
ERP Market has Grown and will Continue to Grow 65
How Does ERP Create Value? 66
ERP Architectures 69
Summary 72
Review Questions 73
Short Answer Questions 75
Descriptive Questions 76
Essay Questions 76
5. Justifying ERP Investments 77
Learning Objectives 77
Introduction 77
Quantifiable Benefits from an ERP System 79
The Intangible Effects of ERP 82
Other Factors that Justifies ERP Investment 85
Summary 88
Review Questions 89
Short Answer Questions 90
Descriptive Questions 90
Essay Questions 91
6. Risks of ERP 92
Learning Objectives 92
Introduction 92
ERP implementation Failures 94
Hershey Foods Corporation and Whirlpool 94
Minimising Risk 95
People, Process and Technology Risks of ERP 96
People Issues 97
Process Risks 100
Technological Risks 102
Implementation Issues 103
Operation and Maintenance Issues 106
The Unique Risks of ERP Projects 106
Change Management 108
Managing Risk on ERP Projects 111
Summary 113
Review Questions 114
Short Answer Questions 116
Descriptive Questions 116
Essay Questions 117
7. Benefits of ERP 118
Learning Objectives 118
Introduction 118
Information Integration 121
Reduction of Lead Time 121
On-time Shipment 123
Reduction in Cycle Time 124
Improved Resource Utilisation 125
Better Customer Satisfaction 126
Improved Supplier Performance 126
Increased Flexibility 128
Reduced Quality Costs 129
Better Analysis and Planning Capabilities 130
Improved Information Accuracy and Decision-making Capability 130
Use of Latest Technology 132
Summary 132
Review Questions 132
Short Answer Questions 134
Descriptive Questions 134
Essay Questions 135
8. ERP and Related Technologies 136
Learning Objectives 136
Introduction 136
Business Process Reengineering 138
Business Intelligence 139
Business Analytics 140
Reasons for Business Analytics 141
E-Commerce 142
M-commerce 142
Data Warehousing 143
Data Mining 144
Online Analytical Processing 145
Product Life Cycle Management 146
Supply Chain Management 147
Customer Relationship Management 147
Geographical Information Systems 148
Intranets and Extranets 148
Advanced Technology and ERP Security 149
Technological Advancements 152
Computer Crimes 154
ERP and Security 155
Computer Security 158
Crime and Security 160
Summary 163
Review Questions 164
Short Answer Questions 164
Descriptive Questions 165
Essay Questions 166
9. ERP Marketplace and Marketplace Dynamics 167
Learning Objectives 167
Introduction 167
Market Overview 168
ERP Market Tiers 169
On-Premise, SaaS and Cloud ERP 171
SaaS, IaaS and PaaS 173
Marketplace Dynamics—On-Premise ERP 173
Marketplace Dynamics—Cloud ERP 174
Industry-wise ERP Market Share 176
ERP—The Indian Scenario 177
ERP Vendors 179
Oracle Corporation 182
Microsoft Dynamics 185
Infor 185
Epicor 187
Sage Group, PLC 188
QAD 189
3i Infotech 190
Ramco Systems 191
Summary 192
Review Questions 192
10. Business Modules of an ERP Package 193
Learning Objectives 193
Business Modules 193
Functional Modules of ERP Software 197
Financial Module 199
Manufacturing (Production) Module 208
How does Manufacturing Respond to the Customer? 211
Human Resources Management Module 218
Plant Maintenance Module 225
Materials Management Module 227
Quality Management Module 232
Marketing Module 234
Sales, Distribution and Service Module 238
Integration of ERP, Supply Chain and Customer Relationship Applications 246
Summary 248
Review Questions 250
11. ERP Implementation Basics 251
Learning Objectives 251
Introduction 251
Why ERP? 252
Technological, Operational and Business Reasons for Implementing ERP 255
Challenges to Successful ERP Implementation 257
Implementation Challenges 259
Summary 267
Review Questions 267
Short Answer Questions 268
Descriptive Questions 268
Essay Questions 269
12. ERP Implementation Life Cycle 270
Learning Objectives 270
Introduction 270
Objectives of ERP Implementation 271
Different Phases of ERP Implementation 273
Why do Many ERP Implementations Fail? 281
Summary 283
Review Questions 284
Short Answer Questions 285
Descriptive Questions 285
Essay Questions 286
13. ERP Package Selection 287
Learning Objectives 287
Introduction 288
Why Many ERP Package Implementations Fail? 289
ERP Package Evaluation and Selection 290
The Selection Process 294
ERP Packages: Make or Buy? 299
Summary 300
Review Questions 301
Descriptive Questions 301
14. Transition Strategies 303
Learning Objectives 303
Introduction 304
Transition Strategies 304
Big Bang Strategy 305
Phased Implementation 309
Parallel Implementation 310
Process Line Transition Strategy 312
Hybrid Transition Strategy 314
Choosing a Strategy 314
Summary 315
Review Questions 316
Short Answer Questions 317
Descriptive Questions 318
Essay Questions 318
15. ERP Deployment Models 320
Learning Objectives 320
Introduction 321
Traditional License or On-Premises ERP Systems 321
Cloud or Hosted ERP Systems 322
SaaS (Software-as-a-Service) or On-Demand 324
Choosing a Deployment Model 329
Review Questions 331
Short Answer Questions 332
Descriptive Questions 333
Essay Questions 333
16. ERP Implementation Process 334
Learning Objectives 334
Introduction 334
Importance of Preparation 335
Before You Leap 336
ERP Implementation Methodologies 338
Managing the Implementation 340
Organisation of the ERP Project Team 340
Implementation Strategy 340
ERP Implementation Plan 342
Risk Assessment 343
Budget 343
Cost 344
Performance Measurement 346
Problem Resolution 347
System Issues 348
ERP Implementation Methodologies by Vendors and Consulting Firms 348
ERP Implementation—The Hidden Costs 349
ERP Training and Education 352
Data Migration 354
In-house Implementation 355
Summary 358
Review Questions 359
Short Answer Questions 361
Descriptive Questions 362
Essay Questions 363
17. ERP Project Teams 365
Learning Objectives 365
Introduction 366
ERP Package Implementation 366
People Involved in the ERP Implementation 368
ERP Implementation Team 370
Composition of the Implementation Team 371
Organisation of the Implementation Team 372
How the Implementation Team Works 380
Summary 382
Review Questions 383
Short Answer Questions 384
Descriptive Questions 385
Essay Questions 387
18. Consultants, Vendors and Employees 388
Learning Objectives 388
Introduction 389
Consultants 389
Vendors 393
Employees 399
Summary 404
Review Questions 405
Short Answer Questions 406
Descriptive Questions 407
Essay Questions 408
19. Success and Failure Factors of an ERP Implementation 409
Learning Objectives 409
Introduction 409
Success Factors 410
Failure Factors 416
Summary 419
20. ERP Operation and Maintenance 420
Learning Objectives 420
Introduction 420
Post-Implementation Issues 420
Ongoing Implementation Efforts 423
Upgrading versus New Software 423
Operation and Maintenance of the ERP System 424
Operation of the ERP System 426
ERP Maintenance Phase 430
Summary 431
Review Questions 432
Short Answer Questions 432
Descriptive Questions 433
Essay Questions 434
21. Maximising the ERP System 435
Learning Objectives 435
Introduction 435
Business Analytics, Reporting and Intelligence 436
Fine-tuning the ERP System 437
Flexible Reporting and Analysis 437
Closing the Loop 438
Automatic Alerts and Actions 438
Extend the Power of ERP using Internet 439
Training and Learning 439
Summary 440
Review Questions 440Contents xv
22. ERP and E-Business 442
Learning Objectives 442
Introduction 442
ERP and E-Business 443
E-business—Supply Chain Integration 444
The E-business Process Model 444
Components of the E-business Supply Chain 446
ERP/E-Business Integration 446
Summary 449
Review Questions 449
Short Answer Questions 450
Descriptive Questions 450
Essay Questions 450
23. ERP, Internet and WWW–ERP II 451
Learning Objectives 451
Introduction 451
The Internet Explosion 452
ERP, Internet and WWW 453
ERP to ERP II – Bringing ERP to the Entire Enterprise 455
Best Practices of ERP II 458
Summary 459
Review Questions 460
Multiple Choice Question 461
Short Answer Questions 461
Descriptive Questions 462
Essay Questions 462
24. Future Directions and Trends in ERP 463
Learning Objectives 463
Introduction 464
New Markets 464
New Channels 464
Faster Implementation Methodologies 465
Easier Customisation Tools 465
Reduction in Implementation Time 465
Growth of Third Party Service Providers 466
Acquisitions and Mergers 466
Demand for International Solutions 466
Growth of SaaS and Cloud ERP Market 466
Industry-Specific Solutions 468
Mobile ERP Solutions 468
Growth of BA and BI Solutions 469
Need-based Applications 469
On-Premise ERP Will Not Die 469
Expenditures 470
Open Source ERP 470
Enterprise Application Integration 470
ERP is Starting to Embed Social Collaboration 471
RFID Scanners 471
Market Snapshot 472
ERP Revenues 473
Summary 473
Review Questions 474
Appendix: ERP Case Studies 475
Index 497
OVERVIEW
Enterprise Resource Planning (ERP) by Alexis Leon – In print for over two decades, continues to be a one-stop reference on the subject covering Basic Concepts, Benefits and Risks, ERP Related Technology, ERP Implementation Process, ERP Deployment Models, ERP Operations and Management, E-Business in ERP, and Future Directions in ERP.
It is developed to be used as a conceptual resource for the students pursuing Management and Computer Science courses; and as a reference for the ERP Professionals. This book also examines enterprise software and shows the readers how ERP software can refine the operations of a company, how it can streamline its various overlapping functions, and how the core areas of any ERP package are related to each other. This fourth edition is substantially revised to keep pace with advances in ERP to provide a thorough introduction to the world of ERP and prepare the readers for a concrete understanding of today's ERP marketplace.
FEATURES
• New! Content presentation supports outcomes-based learning approach
• New! Exclusive coverage on 12 case studies on ERP software
o SAP at Coca-Cola Hellenic Bottling
o 3i Infotech at Faber-CastlE India
o 3i Infotech at Hefele
o Epicor at Knightsbridge Chemicals
o Epicor at Howe Corporation
o Ramco at Adani Logistics Ltd.
o IQMS at DPs Skis.
o IQMS at Custom Profile
o Sage at Reuters Market Light
o Sage at Agarwal Fasteners Pvt. Ltd.
o Oracle JD Edwards at AVO Carbon India
o Oracle PeopleSoft at Shanghai General Motors
• New! Inclusion of contemporary topics like Business Intelligence, Business Analytics, e-Commerce, m-Commerce, Data Warehousing, Data Mining, SaaS and Cloud ERP with their Market Dynamics
• New! Coverage on ERP Software like SAP, Infor, Epicor, QAD, 3i Infotech, Sage, Oracle etc.
• New! Exclusive coverage on 20 Case Studies on ERP Software
• New! Inclusion of functional features of SAP – Sales and Distribution, Controlling, Financial Integration, HCM, Production Planning, Quality Management.
• Extensive pedagogical aid at the end of each chapter – o 130+ Essay Questions
o 435+ Descriptive Questions
o 240+ Short-Answer Questions
o 480+ Review Questions
Enterprise Resource Planning (ERP) by Alexis Leon – In print for over two decades, continues to be a one-stop reference on the subject covering Basic Concepts, Benefits and Risks, ERP Related Technology, ERP Implementation Process, ERP Deployment Models, ERP Operations and Management, E-Business in ERP, and Future Directions in ERP.
It is developed to be used as a conceptual resource for the students pursuing Management and Computer Science courses; and as a reference for the ERP Professionals. This book also examines enterprise software and shows the readers how ERP software can refine the operations of a company, how it can streamline its various overlapping functions, and how the core areas of any ERP package are related to each other. This fourth edition is substantially revised to keep pace with advances in ERP to provide a thorough introduction to the world of ERP and prepare the readers for a concrete understanding of today's ERP marketplace.
FEATURES
• New! Content presentation supports outcomes-based learning approach
• New! Exclusive coverage on 12 case studies on ERP software
o SAP at Coca-Cola Hellenic Bottling
o 3i Infotech at Faber-CastlE India
o 3i Infotech at Hefele
o Epicor at Knightsbridge Chemicals
o Epicor at Howe Corporation
o Ramco at Adani Logistics Ltd.
o IQMS at DPs Skis.
o IQMS at Custom Profile
o Sage at Reuters Market Light
o Sage at Agarwal Fasteners Pvt. Ltd.
o Oracle JD Edwards at AVO Carbon India
o Oracle PeopleSoft at Shanghai General Motors
• New! Inclusion of contemporary topics like Business Intelligence, Business Analytics, e-Commerce, m-Commerce, Data Warehousing, Data Mining, SaaS and Cloud ERP with their Market Dynamics
• New! Coverage on ERP Software like SAP, Infor, Epicor, QAD, 3i Infotech, Sage, Oracle etc.
• New! Exclusive coverage on 20 Case Studies on ERP Software
• New! Inclusion of functional features of SAP – Sales and Distribution, Controlling, Financial Integration, HCM, Production Planning, Quality Management.
• Extensive pedagogical aid at the end of each chapter – o 130+ Essay Questions
o 435+ Descriptive Questions
o 240+ Short-Answer Questions
o 480+ Review Questions
