Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Chapter 2: Mastering Crucial Conversations The Power of Dialogue
Chapter 3: Start with Heart How to Stay Focused on What You Really Want
Chapter 4: Learn to Look How to Notice When Safety Is at Risk
Chapter 5: Make It Safe How to Make It Safe to Talk About Almost Anything
Chapter 6: Master My Stories How to Stay in Dialogue When You're Angry, Scared, or Hurt
Chapter 7: STATE My Path How to Speak Persuasively, Not Abrasively
Chapter 8: Explore Others' Paths How to Listen When Others Blow Up or Clam Up
Chapter 9: Move to Action How to Turn Crucial Conversations into Action and Results
Chapter 10: Yeah, But Advice for Tough Cases
Chapter 11: Putting It All Together Tools for Preparing and Learning
Afterword What I've Learned About Crucial Conversations in the Past Ten Years
The New York Times bestseller that changed the way millions communicate
"[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
-Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive