Operations and Supply Chain Management (SIE)

Section One: Strategy, Products, and Capacity
1 Introduction 
2 Strategy 
3 Design of Products and Services 
4 Projects 
5 Strategic Capacity Management 
5s Investment Analysis 
6 Learning Curves 



Section Two: Manufacturing and Service Processes
7 Manufacturing Processes 
7S Manufacturing Technology 
8 Facility Layout 
9 Service Processes 
9S Health Care 
10 Waiting Line Analysis and Simulation 
11 Process Design and Analysis 
11S Operations Consulting 
12 Quality Management 
13 Statistical Quality Control
 
Section Three: Supply Chain Processes
14 Lean Supply Chains
15 Logistics and Distribution Management 
16 Global Sourcing and Procurement 



Section Four: Supply and Demand Planning and Control
17 The Internet of Things and ERP 
18 Forecasting 
19 Sales and Operations Planning 
19S Linear Programming Using the Excel Solver 
20 Inventory Management 
21 Material Requirements Planning 
22 Workcenter Scheduling 



APPENDICES
A Interest Tables 
B Negative Exponential Distribution: Values of e–x 
C Areas of the Cumulative Standard Normal Distribution 
D Uniformly Distributed Random Digits 
E Answers to Selected Objective Questions
 
INDEX 
Chapter Available Online*
22S Theory of Constraints

Overview
Operations and Supply Chain Management has been the go-to resource for students, educators, and industry professionals. With its proven track record, this authoritative guide continues to provide a holistic understanding of operations and supply chain principles, fostering the next generation of exceptional leaders. In the latest edition of this comprehensive and engaging textbook, the authors deliver cutting-edge insights and best practices to equip students and professionals alike with the knowledge and skills to navigate the ever-evolving world of business.

To develop a better understanding of the field, this book is organized into four major sections: Strategy, Products, and Capacity; Manufacturing and Service Processes; Supply Chain Processes; and Supply and Demand Planning and Control. Hot topics in business today that relate to operations and supply chain management are mitigating the risk of disruptions while reducing the cost of supply chain processes, integration, and collaboration with customers and suppliers, sustainability, and minimizing the long-term cost of products and processes. These topics are discussed in the book with up-to-date, high-level managerial material to clarify the “big picture” of what these topics are and why they are so important to business today. This adaptation contains many case studies, examples and concepts from Indian business environment.


Key Features
• Updated content capturing impact of supply chain disruptions has been added to current OSCM issues, impact of Internet on services, Changes in the capacity metrics to reflect what is currently used by health care providers, etc.
• Analytics Exercises spread throughout the chapters to increase the experiential learning.
• New chapter openers with a short vignette capturing the new issues like lean manufacturing practices learned during the COVID-19 Pandemic, How the COVID-19 Pandemic Led to Empty Shelves introduces the bullwhip effect in the context of shortages etc.
• New cases capturing India and Global scenarios.
• Excellent pedagogical features having learning objectives, Opening Vignettes, OSCM at Work
• Boxes, Key Ideas, Solved Problems, Concept Connections, Practice Exams etc.

• Operations and Supply Chain Management