Toyota Culture: The Heart And Soul Of The Toyota Way

Part One: What Is Toyota Culture

Chapter 1: The Dna Of Toyota Lies In Its Culture
Chapter 2: The Human Systems Model
Chapter 3: Toyota Way + Local Environment + Purpose = Success

Part Two: The Quality People Value Stream

Chapter 4: Attract Competent And Trainable People
Chapter 5: Developing Competent And Able People
Chapter 6: Engaging Competent And Willing People In Continuous Inprovement
Chapter 7: Inspiring People To E Commited To The Company, Family, And Community

Part Three: People Supporting Processes

Chapter 8: Work Groups And Team Problem Solving
Chapter 9: Clean And Safe Workplace
Chapter 10: Two-Way Communication And Visual Management
Chapter 11: Servant Leadership

Part Four: Organizational Supporting Processes

Chapter 12: Commitment And Tools For Stable Employment
Chapter 13: Fair And Consistent HR Policies And Practices
Chapter 14: Slow Promotion And Rewards For Teamwork
Chapter 15: Hoshin Kanri And Floor Management Development System

Part Five: Learning From Toyota About Growing A Lean Culture

Chapter 16: Leveling Up Toyota Culture At Toyota Motor Sales
Chapter 17: The Lexus And Scion Stories
Chapter 18: Developing Your Culture Of Quality People For Long-Term Mutual Prosperity

Bibliography
Index

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.

Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to:

• Find competent, able, and willing employees
• Start training and socializing your people as you hire them
• Establish and communicate key business performance indicators at every level of your organization
• Train your people to solve problems and continuously improve processes in their daily work
• Develop leaders who live and teach your company's philosophy
• Reward top performance-and offer help to those who are struggling

Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.